Return Policy:
Our policies are designed to ensure a favorable environment for both parties and avoid any inconvenience. Please review the terms and conditions below for returns and exchanges.
Return Period:
All purchases are covered by a 30-day Money Back Guarantee with certain conditions.
Return Criteria:
To be eligible for a return, please ensure the following:
- The return falls within the 30-day period.
- The item is in its original condition.
- The item and its packaging are undamaged.
- The item has not been assembled or modified.
- The item is complete; missing parts will void the return.
Terms and Conditions:
Customers wishing to return items must adhere to the following conditions:
Change of Mind:
If you’ve changed your mind, simply return the item to our address or request collection service (courier charges apply).
- The item must be in its original packaging.
- The item must be undamaged.
- The item must be complete.
- Inspection by our team is required; returns will not be accepted if issues are found during inspection.
- Assembly attempts void the return.
Damaged or Defective Items:
Two scenarios are covered for damaged items:
Received Damaged Item:
Customers receiving a damaged item must inform us within 3 days for a replacement part at no cost.
Damage by Customer:
If a customer damages the item, we can assist with replacement parts at a cost.
Ordering the Wrong Item:
Customers can exchange or receive a full refund under specific conditions:
Conditions for Full Refund:
- The item must be returned in its original packaging.
- No charge applies if the customer arranges the return.
- Assembly attempts void the return.
Return and Exchange:
- The item must be in its original condition.
- Courier charges may apply for exchanges depending on the location and product.
- Differences in product value will be adjusted accordingly.
How to Submit a Return:
To initiate a return, exchange, or replacement, please click Here.