Privacy Policy
We are sincerely committed to protecting your privacy. It is our top priority and responsibility to ensure that your personal information is secure. You might have questions in mind, such as why we collect your details and who has access to them. Before addressing those concerns, it’s important to explain how we collect your information. Below are the ways we collect your information:
- Information You Provide to Us
- Information We Collect About You
Information You Provide to Us
You share your information with us through various methods, such as:
- Placing Orders:
When you place an order on our website, you provide details like your full name, address, postal code, contact information, and payment details (e.g., debit/credit card information). - Visiting Our Website:
When you visit our website, we may collect your interests, preferences, and location. If you sign up for promotional codes or discounts, we collect details such as your email address and password (to facilitate automatic logins). - Correspondence:
If you contact us through any means (email, phone, or chat), we may record your correspondence or calls for quality assurance and training purposes.
Information We Collect About You
When you visit our online store, certain information is collected automatically:
Visiting Details:
- Date and time of your visit.
- Pages you viewed and your preferences.
- Duration of your visit and search history.
- Device type, device ID, and HTTP protocol elements.
Most of this information is collected via cookies and analytical tools integrated into our website.
Technical Information:
We may collect the following technical details:
- Your IP address assigned by your internet connection.
- Browser type and version.
- Operating system information.
- Login details.
Who Has Access to Your Details?
Your details are accessible to limited parties, depending on their role in providing you with our services:
- Website Management Team:
- Purpose: To manage and process your details for smooth operations, such as handling inquiries or order tracking.
- Delivery Team:
- Purpose: To deliver your orders. They only receive the necessary details, such as your name, address, contact information, and product details.
- Customer Care Team:
- Purpose: To assist you with inquiries about your orders, such as tracking information, delivery status, or resolving issues. If you request, they may confirm or update your delivery address.
Why We Collect Your Information
We collect your information for the following reasons:
- To provide you with exceptional service and fulfill your orders effectively.
- To keep you updated about new arrivals, special offers, and product updates.
- To offer promotional discounts and vouchers as part of loyalty programs.
Final Note
We are dedicated to handling your data responsibly and transparently. If you have any concerns or questions regarding this privacy policy or your personal data, feel free to contact us.